Privacy Policy
Playbite Games LLC (“Playbite”, “we”, “our” or “us”) respects your privacy. This Privacy Policy (“Policy”) describes how we process your Personal Information when you visit our Websites (http://playbite.com and http://playbitegames.com) (“Website”), use our mobile or web applications (“App” or “Apps” and together with the Website “Services”), and when you interact with us via email or other communication method. This Policy is incorporated into and forms part of our Terms of Service Agreement.
Please read this Policy carefully to understand our privacy practices when you use our Services. By creating a Playbite user account, or by otherwise accessing, using, or interacting with the Services, you expressly consent to our collection, use, disclosure, sharing and retention of your information as described in this Policy. We may modify this Policy at any time at our discretion. Material changes will be conspicuously posted on the Website or otherwise communicated to you. All changes will be effective immediately upon posting to the Website.
IF YOU ARE A CANADIAN RESIDENT, PLEASE SEE THE “CANADIAN PRIVACY RIGHTS” SECTION BELOW FOR ADDITIONAL TERMS THAT APPLY TO YOU.
FOR RESIDENTS OF THE EUROPEAN ECONOMIC AREA, SWITZERLAND, OR THE UNITED KINGDOM: PLEASE SEE THE “EEA, UK & SWISS PRIVACY RIGHTS” SECTION BELOW FOR ADDITIONAL TERMS THAT APPLY TO YOU.
I. WHAT IS PERSONAL INFORMATION?
For purposes of this Privacy Policy, “Personal Information” or “Personal Data” means information that alone or in combination identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
II. CATEGORIES OF PERSONAL INFORMATION WE COLLECT
We collect specific categories of Personal Information. When you access our Services, we may collect certain information to complete your request. The information we collect varies depending on the Services you are using.
We describe how we collect information on our Services below:
Identifiers
Examples: Full name, email address, Internet Protocol (IP) address, email address, account user ID, device ID, and advertising ID
Retention Period: For as long as is needed to provide the Services to you, or as required by law or for fraud prevention purposes.
Internet Activity
Examples: Browsing or application usage history, information regarding your interactions with the Website, applications, or advertisement, electronic device identifier, hardware information, operating system version, browser type and version, browser language, media access control (MAC), screen resolution, cookie information, system type, access times, referring Website URLs.
Retention Period: For as long as is needed to provide the Services to you or to obtain general statistics on Website traffic and use of Apps.
Geolocation Data
Examples: City, State, Zip Code, and/or Country (based on IP Address).
Retention Period: For as long as is needed to provide the Services to you or to obtain general statistics on Website traffic and use of Apps.
III. SOURCES OF THE INFORMATION WE COLLECT AND THE PURPOSE FOR WHICH WE COLLECT IT
The charts below list the categories of Personal Information we may collect, as well as the sources we collect the information and the purpose(s) for such collection.
Information we collect from you
We collect certain Personal Information from you directly or automatically using technology for the purposes described below:
Business Purposes
Examples:
To facilitate transactions
To provide the Website and App Services
To provide customer service
To create accounts
To inform our business strategies
To improve our products and Services
To verify and validate game usage or certain in-game actions in order to provide rewards to you
To conduct identify verification and determine your eligibility to use the Services and to provide digital gift cards to you
Categories of data: Identifiers, Customer Records, Commercial Information, Internet Activity
Communication Purposes
Examples:
To respond to your requests or inquiries
To send you newsletters and updates
To provide information about our products and Services
Categories of data: Identifiers, Customer Records, Commercial Information, Internet Activity
Website and App Management Purposes
Examples:
To provide personalized experiences and recommendations
To troubleshoot problems with the Website or App
To help improve the Website or App
To understand how you get to and use the Website or App
Categories of data: Identifiers, Internet Activity
Marketing & Advertising Purposes
Examples:
To send you promotions
To serve you targeted advertising or recommendations
To send you e-mail promotions
Categories of data: Identifiers, Internet Activity, Commercial Information
For Compliance and Legal Purposes
Examples:
To protect our legal rights and the rights of third parties
To prevent, detect, and investigate potentially prohibited, illegal, or fraudulent activities
Categories of data: Identifiers, Customer Records, Commercial Information
Analytics
Examples:
To perform analytics on your use of the Website or App
To understand the Website or App demographics and user preferences
Categories of data: Identifiers, Internet Activity, Geolocation Information
Information we collect from third party sources
We collect Personal Information from various third-party companies and public sources as described below:
Commercial Purposes
Examples:
When you make a purchase online, we do not receive your credit card, debit card, or other financial information. Instead, that information is provided directly to a payment processor such as Google Play or the Apple App Store. However, we do receive your purchase information from the partners and/or via your Linked Account receipts.
Also see Account Verification and Gift Card Redemption.
Categories of data: Identifiers, Customer Records
Third Party Source: Payment Processors, Identify Verification, and Rewards Redemption
Marketing & Advertising Purposes
Examples:
We receive information from our third-party game publishers, advertising affiliates, and attribution partners to attribute installs and certain user actions in order to verify and provide rewards to you
Categories of data: Identifiers
Third Party Source: Services Providers, Third Party Marketing and Analytics Companies
Analytics
Examples:
We may also receive Personal Information from our third-party analytics providers.
Categories of data: Identifiers, Internet Activity, Commercial Information
Third Party Source: Website-related Services Providers including analytics providers, Third Party Marketing and Analytics Companies
Disclosing Personal Information
We may disclose your Personal Information as follows:
To Employees, Business Partners, Affiliates, and Subsidiaries
Purpose for Disclosing:
Business Purposes including to process, deliver, and provide Services, communicate with you, provide customer service, and improve our products and Services.
Website Management including troubleshooting problems, improving the content and functionality of the Website, and customizing the Website for you and our users.
Categories of Information: Identifiers, Commercial Information, Customer Records, Internet Activity
To Services Providers
Purpose for Disclosing:
Business Purposes include payment processing, customer services, identity validation, gift card and other reward redemptions, and performing analytics.
Website management includes hosting, troubleshooting problems, improving the content and functionality of the Website, and performing statistical and other analyses of the Website.
Categories of Information: Identifiers, Internet Activity, Customer Records, Commercial Information
To Third-Party Advertising Affiliates and Attribution Partners
Purpose for Disclosing:
Business Purposes including install attribution and to provide the Services (including offers and rewards) to you. In order to properly attribute Users and credit rewards for completed actions, we need to inform the corresponding partner when a User performs certain actions or events. These actions and events could include: signing up for the Service, earning rewards on the Service, or redeeming rewards on the Service, or installing a game, making a purchase, or completing an offer or other related action on the Service. Data shared with the partner related to these actions could include: the data necessary to provide proper User attribution, a User or action value indicator, and the action or event completed.
Marketing & Advertising Purposes including user acquisition install attribution and targeting optimizations, and other marketing communications.
Categories of Information: Identifiers, Commercial Information, Internet Activity
To Government and Law Enforcement
Purpose for Disclosing:
Legal Purposes. We will cooperate with law enforcement and other governmental agencies and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring legal action against someone who may cause or be causing harm to, or interfering with the legal rights of, Playbite or any other person or entity.
Categories of Information: Identifiers, Commercial Information, Internet Activity, Customer Records
To Professional Advisors
Purpose for Disclosing:
Business Purposes. We need to receive advice from our professional advisors, such as our attorneys, accountants, financial advisors, and business advisors, in their capacity as advisors to us.
Categories of Information: Identifiers, Commercial Information, Customer Records
To New Owners or Successors in Interest
Purpose for Disclosing:
Change in ownership/business successors. We may share your Personal Information in connection with a contemplated or completed strategic business transaction such as a merger, acquisition, or sale of all or substantially all of our assets related to the Services or stock to a subsequent owner or operator, a dissolution, bankruptcy, liquidation, or other similar business transaction where Personal Information may be shared, sold or transferred to that third party, including during the due diligence process.
Categories of Information: Identifiers, Commercial Information, Internet Activity, Customer Records
To Other Users
Purpose for Disclosing:
Digital Millenium Copyright Act Requests. By submitting a copyright infringement notice, counter-notice, or other similar notification, you consent to have that communication forwarded to any person or entity to whom the notice or counter-notice relates in order to facilitate a prompt resolution of the copyright infringement claim.
Categories of Information: Identifiers
IV. DE-IDENTIFIED/AGGREGATED DATA
We may aggregate or de-identify Personal Information we collect through our Website and App and when operating our business. For example, we may aggregate Personal Information to calculate the percentage of users in a particular state. Once information or data has been de-identified and/or aggregated, such information is no longer Personal Information.
Playbite may use or share such de-identified or aggregated data for any legal purpose at its sole discretion.
V. ACCOUNT VERIFICATION AND GIFT CARD REDEMPTION
In order to redeem rewards, you will need to complete an account verification process through our third-party partner, Stripe. This includes providing a valid form of government identification, which will be used to verify your identity and eligibility to use the Service. This data (including your identification card image, address, date of birth, and selfie picture) is subject to Stripe’s data privacy policy and will only be used for account verification, fraud prevention, customer support, and legal compliance purposes. Data you provide through this process is not stored or retained directly by Playbite. Gift cards are provided through our third-party partner, Tremendous, and any data you provide directly to them through the redemption process (including your email address) is subject to their privacy policy.
VI. YOUR CONSUMER PRIVACY CHOICES
Update your Personal Information. You may update your Personal Information by contacting us using the information in the “Contact Us” section below, submitting a support request in the App, or by contacting us at hello@playbitegames.com.
Delete Your Account. If you no longer wish to use the Services or access your account or account information, you may request us to delete your account by submitting a support request in the App or by contacting us at hello@playbitegames.com.This will result in the full, permanent deletion of your account and associated information (except information retained for fraud prevention or legal compliance purposes), and you will no longer be able to use the Service and will lose any of the points you have earned but not yet redeemed. We will not be able to recover your account after it has been deleted. ALL ACCOUNT DELETIONS ARE FINAL AND CANNOT BE UNDONE. YOU WILL ALSO NOT BE ABLE TO CREATE OR VERIFY ANOTHER ACCOUNT ON THE SERVICE.
Ad industry tools. Opting out of interest-based ads from companies participating in the following industry opt-out programs:
Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp
Digital Advertising Alliance: https://optout.aboutads.info, which lets you opt-out of interest-based ads on websites.
AppChoices mobile app: available at https://www.youradchoices.com/appchoices, which lets you opt-out of interest-based ads in mobile apps.
Opt Out of Marketing Messages. If you sign up to receive marketing communications and materials, you consent to receive such communications at the location or contact information you provide.
Email. If you no longer wish to receive email marketing messages from Playbite, you should use the “unsubscribe” option that can be found in each marketing email we send or contact us using the information provided below. Within 10 days of receipt of your unsubscribe request, we will remove you from our distribution list unless you resubscribe.
Push Notifications. You may elect to receive push notifications from the App. If you wish to no longer receive push notifications, you may adjust your notification settings in your App account or through your mobile device’s notifications settings page.
Global Privacy Control. You may opt out of the sale or sharing of your Personal Information by broadcasting a Global Privacy Control (“GPC”) signal, an opt-out preference signal, using a browser and/or browser extension that supports the GPC signal. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.
VII. LEAVING OUR WEBSITE AND/OR LINKING TO THIRD PARTIES
We strive to ensure that any information you send us is safe. When you leave this Website and go to another linked website, we are not responsible for the content or availability of the linked website. Please be advised that we do not represent either the third party or you if you enter into a transaction on the third-party website. Further, the privacy and security policies of the linked website may differ from those practiced by us. The inclusion of any link does not imply our endorsement of any other company, its website(s), or its product(s) and/or services(s). We are not responsible for the privacy practices or content of any other website.
VIII. SOCIAL MEDIA AND PLUG-INS
Our online Services may use social media plug-ins (e.g., the Facebook "Like" button and "Share to X/Twitter" button) to enable you to easily interact with certain social media websites (e.g., Facebook, X/Twitter, Instagram) and share information with others. When you visit our online Services, the operators of the available social media plugins can place a cookie on your device, enabling such operators to recognize individuals who have previously visited our online Services. If you are logged into these social media websites while visiting our online Services, the social media plugins allow the relevant social media Website to receive information that you have visited our online Services or other information.
The social media plugins also allow the applicable social media website to share information about your activities with our online Services with other users of the social media website. For example, Facebook Social Plugins allow Facebook to show your "Likes" and comments on our online Services to your Facebook friends. Facebook Social Plugins also allow you to see your friends' Facebook activity on our online Services. We do not control any of the content from the social media plugins. We may also interact with you on social media platforms. If you contact us on one of our social media platforms, request Services, or otherwise communicate directly with us on social media, we may contact you to interact with you. For more information about social media advertising and social media plugins from other social media websites, please refer to those website's privacy and data-sharing statements.
IX. CHILDREN'S PRIVACY
Our Website and Services are not intended for or directed to individuals under 13 years of age, and we do not knowingly collect any Personal Information from children under the age of 13. IF YOU ARE UNDER 13 YEARS OF AGE, YOU MAY NOT ACCESS OR USE THE SERVICE AT ANY TIME OR IN ANY MANNER. We restrict the use of our Services to individuals age 18 and above. If you are a parent or guardian of someone under the age of 13 and discover that your child has submitted Personal Information to us, please contact us at hello@playbitegames.com.We will make reasonable efforts to remove such information from our databases.
X. DATA SECURITY POLICY & USER RESPONSIBILITIES
We take the protection of your information seriously and take reasonable and appropriate physical, administrative, and technical measures to protect the information collected through our Website. While we implement commercially reasonable security measures to protect your privacy, please keep in mind that the Internet is not a 100% secure medium for communication, and we cannot guarantee that the information collected about you will always remain private when using our Website and/or Services. As a result, while we strive to protect your Personal Information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
XI. CHANGES TO THIS PRIVACY POLICY
As our organization changes over time, this Privacy Policy may change as well. We reserve the right to amend the Privacy Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy Policy on our Services. We will provide you notice of material changes by indicating that the Privacy Policy has been updated on our homepage and will indicate the date we made the update above. Your continued use of any of the Services after the changes have been made will constitute your acceptance of the changes. Please, therefore, make sure you read any such notice carefully. If you do not wish to continue using the Services under the new version of the policy, please cease using the Services.
Contact Us
Playbite Games LLC
Attn: Data Privacy Request
821 East Washington Ave; Suite 200
Madison, WI 53703
Email: hello@playbitegames.com
Last updated: May 7, 2025
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CANADIAN PRIVACY RIGHTS ADDENDUM
Your Canadian Privacy Rights. Under Canadian privacy laws you have certain rights to access and correct Personal Information, subject to identity verification requirements and certain exceptions.
Right to Access. You have the right to confirm that we hold Personal Information about you, receive an explanation about how we use your Personal Information, and obtain access to your Personal Information.
Right to Rectification. You have a right to examine and challenge the accuracy and completeness of your Personal Information, and have your Personal Information amended where appropriate.
Right to Withdraw Your Consent. You have the right to withdraw your consent to processing your Personal Information at any time, subject to legal or contractual restrictions and reasonable notice. If your withdrawal of consent implicates the quality of our Services to you, we will notify you.
Right to Complain to a Data Protection Authority. You also have the right to lodge a complaint regarding the processing of your Personal Information with the applicable data protection authority. Please contact your local data protection authority for more information.
How to Exercise Your Rights. To exercise your rights described in this Section, you may submit your request to us by contacting us using the contact information listed below.
Data Transfers and Consent To Processing Outside of Canada or Quebec
We are based in the United States. We may transfer your Personal Information to the United States in connection with the operation of our business. To assist us in meeting our operational and legal obligations, we may also transfer or make your Personal Information accessible to one of our service providers located either in Canada (both inside and outside Quebec) or throughout the world. When we transfer your Personal Information outside of Canada, your Personal Information may be available to government officials in the United States or other countries. These countries have privacy laws that differ from Canadian privacy laws.
Additional Terms Applicable to Quebec Residents Only
If you are a resident of Quebec, Quebec law provides you with additional rights regarding the use of your Personal Information, subject to identity verification requirements and certain exceptions.
Right to Restriction of Processing. You have a right to direct us to cease disseminating your Personal Information or to de-index any hyperlink attached to your name that provides access to the information by a technological means, if the dissemination of the information contravenes the law or a court order.
Right to Request Deletion. You have a right to request that we delete Personal Information we collected from you. We will comply with such requests, and direct our Service providers to do the same, subject to certain exceptions permitted by applicable law.
Right to Portability. You may request copies of the Personal Information you have provided to us. Where possible, we will deliver the copy of your Personal Information to you using a structured, commonly used, and machine-readable format. Alternatively, you may request that we send your Personal Information to another business.
Translations. This Privacy Statement may be provided in several languages. In the event of conflict or inconsistency, the English language version of this Privacy Statement controls, unless otherwise required by applicable law. En cas de conflit ou d'incohérence, la version anglaise de cette politique de confidentialité contrôle, sauf si la loi applicable l'exige.
How to Exercise Your Rights. To exercise your rights described in this Section, you may submit your request to us by contacting us using the Contact Us information referenced in this Policy.
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EEA, UK & SWISS PRIVACY RIGHTS ADDENDUM
The purpose of this Section is to provide information and additional provisions that apply to Playbite’s processing of Personal Data in accordance with the EU General Data Protection Regulation 2016/679, the UK General Data Protection Regulation and the Swiss Federal Data Protection Act (collectively “GDPR”). The terms in this section are only applicable to those persons located in the European Economic Area (“EEA”), Switzerland, and the United Kingdom (“UK”) (collectively, “EU Data Subjects”).
In the event of a conflict between this section and the remainder of the Privacy Policy, this section shall control for EU Data Subjects.
Lawful basis for Processing Personal Data of European Data Subjects
We process the Personal Data of European Data Subjects on the following lawful bases:
Legitimate Interests. Where the processing is necessary for the purposes of the legitimate interests pursued by Playbite or by a third party and not overridden by your fundamental rights and freedoms (e.g., product development and security purposes);
Performance of a Contract. Where the processing is necessary for the performance of a contract with you (e.g., to deliver the service you have requested);
Consent. Where you have given explicit consent to the processing of your Personal Information for one or more specific purposes (e.g., new and unexpected processing activities); and
Legal Obligation: Where processing is necessary for compliance with a legal obligation to which Playbite is subject (e.g., compliance with laws and regulations).
In this case, we rely on the following lawful basis for processing Personal Data for the purposes set forth below:
Purpose of Processing and Lawful Basis
Operate the Services - Legitimate Interest, Consent or Performance of a Contract
Research and Development - Legitimate Interest
Marketing - Legitimate Interest, Consent
Compliance and Protection - Legitimate Interest, Legal Obligations
Other Purposes - Consent; Legal Obligations
PRIVACY RIGHTS OF EUROPEAN DATA SUBJECTS
European Data Subjects have the following rights concerning their Personal Information under the General Data Protection Regulation, the UK GDPR or the Swiss FADP:
Withdrawal of Consent. If we are processing Personal Data on the basis of consent, you may have the right to withdraw consent to our processing at any time.
Access and Rectification. You may have the right to access, correct, and update your Personal Data.
Deletion/Erasure. You may have the “right to be forgotten” through the erasure or deletion of your Personal Data.
Portability. You may have the right to move, copy, and/or transfer certain Personal Data from our service to another service.
Stop Processing. If processing is on the basis of legitimate interests, you may have the right to object to the processing of your Personal Data and to ask us to restrict the processing of your Personal Data, subject to certain limitations.
Submit a Complaint. You have the right to submit a complaint to a data protection authority about our collection and use of your Personal Data. Contact details for the EU/EEA are here:
o If you are located in the European Economic Area, https://edpb.europa.eu/about-edpb/about-edpb/members_en
o If you are located in Switzerland, https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html
o If you are located in the United Kingdom, https://ico.org.uk/global/contact-us/contact-us-public/
Right To Withdraw Consent. In the event you provide your consent for us to process your Personal Data, you may withdraw your consent at any time by emailing to request such change at no additional cost.
Exercising your rights under the European Data Protection Laws
You, or an authorized agent, may exercise your privacy rights by submitting a request to hello@playbitegames.com
We respond to and process requests promptly and within the time frames required by the European Data Protection Laws. Please note that all requests are subject to proper prior verification before processing.
If you are the authorized agent of an individual making a request, you may have to take additional steps to verify your identity and demonstrate that you can exercise the individual’s rights on their behalf.
Retention of European Data Subject Personal Data
Playbite retains Personal Data for a period commensurate with the purposes for which the Personal Data was collected or obtained. The criteria used to determine the retention of Personal Data includes any time necessary for legal and compliance purposes. Personal data may be retained in archival format (e.g., data backups) beyond its retention period.
Marketing.
Playbite does not process Personal Data of European Data Subjects for the purpose of marketing without first obtaining your express, opt-in consent or having a legitimate interest for doing so. You have the right to object to the processing of Personal Data for marketing purposes at any time by contacting us at hello@playbitegames.com
Automated Decision Making.
We do not make any automated decisions on your behalf or about you without first obtaining your express, opt-in consent. In the event we secure your consent to do so, you have the right to object to the processing of Personal Data via automated decision making at any time by contacting us at hello@playbitegames.com
Data Protection Inquiries
If you are a European Data Subject and you have questions about how we process your Personal Data, you may contact Playbite’s Privacy Team at the address listed in this Privacy Policy.